Terms of Service

By creating an account or using our service, you agree to:

• These Terms of Service
• Our Privacy Policy
• All applicable laws and regulations
• Be at least 18 years of age

If you do not agree with these terms, you may not use our service.

2.1 Account Creation

• You must provide accurate, complete, and current information
• You are responsible for maintaining account confidentiality
• You must verify your email address before using critical features
• One person may not maintain multiple free accounts

2.2 Account Security

You are responsible for:

• All activities that occur under your account
• Maintaining the security of your password
• Notifying us immediately of unauthorized access
• Actions of team members you invite to your workspace

2.3 Account Termination

You may terminate your account at any time through your account settings. We may suspend or terminate your account if you violate these terms.

3.1 Permitted Use

You may use our service to:

• Create and manage forms for legitimate business purposes
• Collect form submissions from your clients
• Process submissions using AI features (where available)
• Manage team collaboration and workspace settings
• Integrate with third-party services via webhooks

3.2 Prohibited Use

You may NOT use our service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Spam or send unsolicited communications
• Collect personal data without consent
• Engage in phishing or fraudulent activities
• Scrape or harvest data without permission
• Reverse engineer or attempt to access source code
• Overload or interfere with service infrastructure
• Circumvent rate limits or security measures
• Create forms for illegal or harmful content
• Impersonate others or misrepresent affiliation

4.1 Subscription Plans

• Free Plan: Limited features, no payment required
• Paid Plans: Monthly or annual billing, enhanced features and limits
• Trial Period: May be offered for paid plans

4.2 Billing and Payment

• Payment processed securely through Stripe
• Billing occurs on the anniversary of your subscription date
• You authorize us to charge your payment method automatically
• Prices are in USD unless otherwise stated
• You must update payment information to avoid service interruption

4.3 Plan Changes

• Upgrades: Effective immediately with prorated charges
• Downgrades: Effective at end of current billing period
• Cancellation: Access continues until end of paid period

4.4 Refund Policy

14-Day Money-Back Guarantee:

• Available for first-time paid subscriptions only
• Request refund within 14 days of initial purchase
• Contact support with refund request
• Refunds processed within 5-10 business days

No refunds for:

• Partial billing periods
• Unused features or services
• Account termination due to terms violation
• Subscription renewals (cancel before renewal date)

4.5 Price Changes

We may change subscription prices with 30 days' notice. Price changes do not affect your current billing period. You may cancel before the new price takes effect.

5.1 Our Intellectual Property

We own all rights to:

• The service platform and software
• Our trademarks, logos, and branding
• Documentation and tutorials
• Design elements and user interface

You may not copy, modify, distribute, or create derivative works without our written permission.

5.2 Your Content

You retain all rights to content you create:

• Forms and form fields
• Form submissions and data
• Workspace settings and configurations
• AI-generated content

5.3 License to Us

You grant us a limited license to:

• Store and display your content
• Process your data to provide the service
• Make backups for disaster recovery
• Use anonymized data for service improvement

This license terminates when you delete your content or close your account.

6. Data and Privacy

Our Privacy Policy governs how we collect and use your data. By using our service, you agree to our data practices as described in the Privacy Policy.

6.1 Data Ownership

• You own your form submissions and data
• You can export your data at any time
• You can delete your data through account settings

6.2 Data Processing

• We process data only as instructed by you
• AI processing is opt-in and can be disabled
• We comply with GDPR and applicable privacy laws

7. Service Availability and Support

7.1 Service Availability

We strive for high uptime but do not guarantee uninterrupted service. We may perform maintenance with or without notice.

7.2 Support

• Free Plan: Email support (best effort)
• Paid Plans: Priority email support
• Documentation: Available to all users

7.3 Service Modifications

We may modify, suspend, or discontinue features with notice. We are not liable for any modifications or interruptions.

8.1 "As Is" Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation
• Accuracy or reliability of results

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or errors
• Third-party actions or content
• Unauthorized access to your account

Total Liability: Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the service
• Your violation of these terms
• Your violation of third-party rights
• Content you submit or share
• Actions of team members in your workspace

10.1 Termination by You

• You may cancel your subscription at any time
• You may delete your account through settings
• Access continues until end of paid period

10.2 Termination by Us

We may suspend or terminate your account if:

• You violate these terms
• Your account is inactive for 12+ months (free plan)
• Payment fails (paid plans)
• Required by law

10.3 Effect of Termination

Upon termination:

• Your access to the service ends immediately
• Your data will be deleted after 30 days
• Outstanding payments remain due
• Provisions that should survive termination remain in effect

11. Dispute Resolution

11.1 Informal Resolution

Before filing a claim, contact us at support@yourdomain.com to resolve the dispute informally.

11.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with [Arbitration Rules] in [Jurisdiction].

11.3 Class Action Waiver

You agree to resolve disputes individually, not as part of a class action or representative proceeding.

12. General Provisions

12.1 Governing Law

These terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

12.2 Entire Agreement

These terms, together with the Privacy Policy, constitute the entire agreement between you and us.

12.3 Severability

If any provision is found invalid, the remaining provisions remain in full effect.

12.4 No Waiver

Our failure to enforce any right does not waive that right.

12.5 Assignment

You may not assign these terms. We may assign them without notice.

12.6 Changes to Terms

We may update these terms with 30 days' notice for material changes. Continued use constitutes acceptance.